[requester]

Record

Archived: June 2, 2025 10:32:21 AM From: Mail received time: Fri, 21 Feb 2025 06:05:41 Sent: [requester] To: Immigration Representatives / Représentants immigration IRCC Subject: [requester] Importance: Normal Sensitivity: None Attachments: Thank you for your timely response. tried the instructions you provided but the results are the same. This applies to the following application numbers:

1) (Family Application)

2) (Family Application)

3) (also part ot a tamily application - Application of PFW was successfilly linked) Attached are screenshots for the 3 applications I tried to link. Please note that I also called the Client Support [requester] with the Client Support Rep, we tried several combinations based on the applicant's information on the system, but results always came out as " Based on the information you entered, we found no applications.” [look forward to hearing from you. Thank you. [requester] Immigration Consultant On [requester] 20, 2025 at 938 'a0AM Immigration Representatives / Représentants immigration (IRCC) <[requester email]> wrote:

Good day,

In order to assist you with this issue, we require more information to better understand your situation and help us resolve your

issue in a timely manner.

Please provide the following information:

1- Application number

2- Detailed screenshots showing steps taken to link the App in question

3- Is the issue occurring in both Chrome and MS Edge browsers?

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In the meantime, clear the cache as described in the instructions provided in the link below and try again, Let us know if you are

sill experiencing issues.

hetps:/www.cic.ge.ca/englislvhelpcentre/answer.asp?qnum=315&top=23

Also- Reset Microsoft Edge settings to default.

Open Microsoft Edge, click the More icon (three dots) in the upper right comer, and select Settings.

Click Reset settings

Click the > icon next to Restore settings to their default values, and then click Reset when prompted.

And- Reset Chrome settings to default by following the steps below

On your computer, open Chrome.

At the top right, click More Settings.

AC the bottom, click Advanced.

Under the section "Reser," click Reset.

Confirm by clicking Reset

Thank you kindly, [requester] From:

Sent: [requester]

To: Immigration Representatives / Représentants immigration (IRCC) <[requester]-

[requester] at cic. ge.ca>

Subject: [requester]

Hello,

During the past month, I have been retained as the authorized paid representative for four clients who submitted "Do it yourself"

applications. I have since received confirmation from IRCC that the Use of'a Representative - IMM 5476 submitted for each

client has been verified and accepted. It was recommended that I link their application to my APR Portal, which I have been

trying to do since I received the notification , but l was only able to link one out of the four clients

Tam wondering if there is another way for me to link those applications to my APR portal account. I also submitted technical

problem reports through Webform, but I have not received any response yet. I ook forward to hearing from you. Thank you. 0065s

EM eeccc mires Semen case e191 cocceteceicecee ce esha [requester] Immigration Consultant 0065s

Pages 657 to / a 662 are withheld pursuant to section sont retenues en vertu de l'article 19(1) of the Access to Information Act de la Loi sur I'acces a l'information

Pages 663 to / a 665 are withheld pursuant to section sont retenues en vertu de l'article 19(1) of the Access to Information Act de la Loi sur I'acces a l'information