[requester]

Record

Archived: June 2, 2025 10:13:31 AM From: Immigtation Representatives / Représentants immigration (RCC Sent: [requester] To: [requester] Immigration Representatives / Représentants immigration (RCC Subject: [requester] Importance: Normal Sensitivity: None Good afternoon, Thank you for your email. If you are having technical issues with the Portal, contact us using the webform. 1. 1. Select your problem. 2. 2. Under Tell us about yourself: © * Ifyou don’t have a unique client identifier number, enter [redacted phone]. © * Ifyou haven't submitted an application yet, and don’t have an application number, enter 0000000. 3. 3. Under Tell us about your technical issue: © * Specify the program you're trying to apply under. © * Explain any problems that you’ re having. © * Upload screenshots from your account that show us both = * the page and fields where you're having problems, and = * any error messages you're getting. If you need to upload a number of images, find out how to combine them into 1 document. Thank you kindly, [requester] From: Sent: [requester] To: Immigration Representatives / Représentants immigration (IRC) <[IRCC Immigration Representatives mailbox]> Subject: [requester] Importance: High Good moming, ‘We're having technical issues when submitting a PR card renewal. The application is complete with all ready to submit icons, the client has signed the consent and declaration form (green success pop-up seen by the client) but for some reason, the button to submit is not activated at the bottom of the submissions page. Thave enclosed the screenshot showing that the client received the consent and declaration message. oot3es

How do we resolve this technical issue? pe ‘Thank you for your assistance. Yours truly,

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