[requester]

Record

Arehived: June 2, 2025 3:10.24 PM From: Immigration Representatives / Représentants immigration (RCC) Sent: [requester] To: [requester] Immigration Representatives / Représentanis immigration (RCC) Subject: [requester] 0623 - Due 21-03-2025 Importance: Normal Sensitivity: None Good day, Thank you for contacting the Immigration Representatives [requester] note that this mailbox is intended for general guidance and does not provide responses to case-specific inquiries but have provided the following information as guidance. If you have case specific questions about a file, you are encouraged to submit the [RCC Web form, Please see our response to your question. We would like to let you know that the technical team investigated this issue and no fault found. Please try again and pay close attention to the info being entered to match the info on file Thank you kindly, [requester] From: Sent: [requester] To: Immigration Representatives / Représentants immigration (RCC) <[requester email]> Subject: [requester] Thank you for your timely response. I tried the instructions you provided but the results are the same. This applies to the following application numbers 1) (Family Application) 2) Family Application) 3) (also part of a family application - Application of PEW was suecessfily linked) 001720

Attached are screenshots for the 3 applications | tried to link : Please note that I also called the Client Support [requester] with the Client Support Rep, we tried several combinations based on the applicant's information on the system, but results always came out as " Based on the information you entered, we found no applications.” Took forward to hearing from you. Thank you. [requester] Immigration Consultant On [requester] 20, 2025 at 9:38 AM Immigration Representatives / Représentants immigration (IRCC)

Good day,

\cbpat6In order to assist you with this issue, we require more information to better understand your situation and help us

resolve your issue in a timely manner.

cbpat6 \(0Please provide the following information:

\cbpato\f0

\cbpat6\f01- Application number

2- Detailed screenshots showing steps taken to link the App in question

\cbpat6\t03- Is the issue occurring in both Chrome and MS Edge browsers?

\ebpate\t

\cbpat6\t0In the meantime, clear the cache as described in the instructions provided in the link below and try again, Let us

know if you are still experiencing issues.

https://www. cic. gc.ca/english/helpcentre/answer.asp?qnum=315&top=23

\cbpato\f0

\cbpat6\f0 Also- Reset Microsoft Edge settings to default.

Open Microsoft Edge, click the More icon (three dots) in the upper right comer, and select Settings.

Click Reset settings.

Click the > icon next to Restore settings to their default values, and then click Reset when prompted.

\ebpat6\t0

\cbpaté\fAnd- Reset Chrome settings to default by following the steps below.

On your computer, open Chrome.

At the top right, click More Settings.

At the bottom, click Advanced.

Under the section "Reset," click Reset.

Confirm by clicking Reset

‘Thank you kindly,

The Immigration Representatives Mailbox

From:

Sent: [requester]

oorrat

To: Immigration Representatives / Représentants immigration (IRCC) <[requester email]> Subject: [requester] [requester] the past month, I have been retained as the authorized paid representative for four clients who submitted "Do it yourself" applications. I have since received confirmation from IRCC that the Use of'a Representative - IMM 5476 submitted for each client has been verified and accepted. It was recommended that I link their application to my APR Portal, which I have been trying to do since I received the notification , but I was only able to link one out of the four clients. T am wondering if there is another way for me to link those applications to my APR portal account. I also submitted technical problem reports through Webform, but I have not received any response yet. I look forward to hearing from you. Thank you. [requester] Immigration Consultant

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