[requester]

Record

Archived: June 3, 2025 9:26:05 AM From: Immigration Representatives / Représentants immigration (RCC) Sent: [requester] To: [requester] Immigration Representatives / Représentanis immigration IRCC Subject: [requester] Importance: Normal Sensitivity: None [requester] order to assist you with this issue, we require more information to better understand your situation and help us resolve your issue in a timely manner. Please provide the following information: © * Detailed screenshots showing steps to reproduce the error which also shows the date and time stamp at the bottom right-hand corner of the view. Once we have received the responses, we can further investigate the issue. Thank you kindly, [requester] From: Sent: [requester] To: Immigration Representatives / Représentants immigration (IRCC) <IRCC.|mmigrationRepresentatives Subject: [requester] CAUTION: This email originated from outside the Government of [requester] not click on links or open attachments unless you recognize the sender and know the contentis safe. ATTENTION: Ce courriel provient de !'extérieur du gouvernement du [requester] cliquez pas sur les liens et n’ouvrez pas les pieces jointes sauf si vous reconnaissez l'expéditeur et sachez que le contenu est sir. Hello [requester], 1am trying to add an application to my portal, but despite entering all the details correctly, | am still unable to retrieve the application. Please find the details below, along with the attached screenshot for reference. Additionally, we attempted to log into the account, but we continuously receive a session expired error message. A screenshot of the error is also attached. We have already tried using a different browser, clearing the cache, and even attempting to reset the password through the Forgot Password option — however, none of these attempts have been successful. Please assist us in resolving this issue. 02219

ee) {tn aon ro Tee ene Link an existing application to this account

Your session has expired

Error: Details | am putting in the application are as follow Application number: UCI no :- Passport details are as follow: Last Name:- ; First Name:- Passport number: Expiry Date: Issue date : Place of Birth;_ [redacted place of birth] [redacted place of birth][redacted place of birth] [redacted place of birth] Additionally, | currently do not have access to the account itself. Could you please assist me with linking the application to my portal account? Your support would be greatly appreciated. Regards [requester]