[requester]

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In the meantime, can you please clear the cache as described in the instructions provided in the link below and try again. Let us know if you are still experiencing issues. hitps/maw.cie.ge.ca/englistvhelpcentre/answer.asp2qmum=31 5top=23 Also- Reset Microsoft Edge settings to default Open Microsofi Edge, click the More icon (three dots) in the upper right comer, and select [requester] Reset settings. Click the > icon next to Restore settings to their default values, and then click Reset when prompted. 'And- Reset Chrome settings to default by following the steps below. On your computer, open [requester] the top right, click More [requester] the bottom, click [requester] the section "Reset," click [requester] by clicking Reset Thank you kindly, [requester] De: Envoyé: [requester] A: Immigration Representatives / Représentants immigration (IRCC) <[requester email]> Objet: [requester] ‘Thank you for your prompt response. As mentioned in the original email, please note that the specific PR pathway I inquired about is not on the list of types of applications that can be linked using the APR portal account. The APR portal does not give HK residents pathway application as an option from the sub-category to pick. Hence, this query was submitted. Ifyou can provide instructions on how to or any alternative method to link this specific category of PR applications. Let me know if you require additional information. Thank you. Regards, 002277

On [requester] 11, 2024 at 2:08 PM Immigration Representatives / Représentants immigration (IRCC) <[requester email]> wrote:

Good [requester] you for reaching out to the Immigration Representatives inbox. In order to complete the transfer of the clients’ files to a new representative, the new representative can submit a new Use ofa Representative form [IMM 5476] for each application, cancelling your representation and appointing them as the new representative via the Web form. Please note, that if someone is cancelling a representative and appointing a new one at the same time (ie. transferring representation from one representative to another), this can be done using one form by checking both boxes and completing all sections on the IMM5476. Once this new IMM5476 is received by IRCC, the new representative along with their contact information will be added to the application and your information will be expired. Ifthe new representative is looking to take over applications that were previously linked to your Authorized Paid Representative (APR) Portal account and they wish to now link them to their own APR Portal account, we recommend the following steps: + The new representative and client complete the Use ofa Representative form [IMM 5476] to cancel your appointment as the representative and appoint the new representative. + The updated IMMS5476 is submitted using the Web form. + The new representative signs into their APR Portal Account and follows the instructions to link the existing e-application to their account. + The application will no longer be connected to your APR portal account after the new representative has linked the application to their account and your information will be expired from the application, We hope this information is of assistance to you. ‘Thank you kindly, ‘The Immigration Representatives Mailbox